All orders must be written, signed and sent by post, emailed (scanned) or faxed displaying a clear, visible order number or online on our website. No verbal orders shall be accepted.
All quotes shall be open for acceptance within 14 days from date of quote unless stated otherwise.
Where possible, samples shall be sent upon request. Samples shall be charged at the lowest quantity rate, plus a postage fee. Payment is accepted as per Payments section. Credit will be given on samples returned, if applicable, less postage costs.
A contract shall come into existence when our company has acknowledged a customer order with an Invoice.
Passing of Title (Ownership)
Goods shall remain under the ownership of the Global Promo until payment is fully received direct into our bank account or cleared by our bank.
All prices are stated in Australian dollars (AUD) unless otherwise quoted. All pricing shown is a guide only, confirmation will be done through a Global Promo Invoice or Quote, pricing is subject to change without notice through the quoting stage. Once a quote is accepted and a deposit paid the price is then fixed, except for client changes.
Payment may be made via Direct Deposit, Cheque, (preferred methods) or Pay Pal, MasterCard or Visa. (additional fees with these methods-up to 4%) Any dishonored cheques will incur bank fees at the liability of the customer.
Bank Accounts Details for Direct Deposits
|Whitbury Corporation Pty Ltd
In the message/reference section please use our Invoice Number
50% deposit is payable when placing the order and 50% on confirmation of Artwork or Printed Sample. Full payment before dispatch on the first 3 orders is minimum requirement. Exceptions as follows, when approved by Global Promo, a Government Bodies that produce a Purchase Order will be given up to 30 days from invoice account, a 50% deposit may be required with the first order. Approved Accounts Full payment is to be made within 30 days of the invoice date, not the End Of The Month.
We will endeavor to dispatch on specified time. We will not accept any penalty or liability for goods once they have left dispatch. Any goods lost, delayed or damaged whilst in transit will not be our responsibility. At the customers request additional costs will be charged for transit insurance at a rate of 5% of goods ordered or quoted figure as determined by Global Promo. If this insurance charge is waived the risk will be at the Customer's expense.
Cancellation of Order
Charges will apply on all cancelled orders. This includes the price of all work carried out to the date of written cancellation as well as an administration fee, determined by Global promo.
It is the customers responsibility to proof read all text and insure the accuracy of logos and artwork, before signing off on that artwork. Extra artwork will be priced accordingly and agreed upon, if artwork not supplied in correct format. Commencement of the job will not begin until we receive in writing signed off approval of the finished artwork.All costs involved in changes after the approval of artwork will be at the cost of the customer.
Claims or Returns
Only written claims within 5 full working days of receiving goods are accepted.We will only accept a claim where there is a fault in the product or an error in the printing. Faulty goods will need to be returned and inspected before refund or replacement is issued.
Colours advertised on the web may vary slightly. We cannot guarantee exact matches. Colours may vary due to firing conditions. See Art Work Requirements.
A quantity of 5% above or below shipment of the total order will be deemed acceptable by us and full payment will be required.
Where forces beyond our reasonable control occur preventing us from fulfilling our obligations we will not be held responsible for fulfilling our obligations. We will be entitled by notice to terminate the contract in whole or part without incurring any liability to you.
Any overdue account will be actively pursued. Outstanding accounts over 60 days will be given to our debt collectors. 3% interest will be added to the total of the invoice for each month past 60 days. All debt collection fees will be added to the default account total.
Gold and silver finishes are generally dishwasher safe but not microwave safe,and applies mainly to coffe mugs, this may vary depending on which company decorates the goods, if unsure please Global Promo staff for clarification.
* Definition of Dishwasher Safe
The terms "dishwasher safe", "commercial dishwasher safe", "dishwasher resistant" "microwave safe" are generic industry terms, they are intended as a guide only to suitable use, there is no definite standard as to how many times a "dishwasher safe" product can be washed in a dishwasher and therefore Global Promo cannot make any guarantees to the suitability of any product with regard to dishwasher or microwave usage and how safe it will be in a dishwasher or microwave.
Global Promo shall in not be liable for any costs or damage incurred as a result of the accuracy of product specifications and information contained in our website or related websites. It is the Customers responsibility to ensure the product they purchase is suitable for the proposed use.
Our Customer Service Statement
Allow us to do the legwork for you, we treat every client as important whether your enquiry relates to the smallest order or a 20,000 unit indent order.
Our passion is a satisfied customer, we warmly invite your enquiry and to share our passion for promotional products